FAQ

General Questions

1. Where is Cordobano based?

Cordobano is headquartered in Kolkata, India.

2. What products does Cordobano offer?

Cordobano offers a wide range of meticulously crafted fashion and lifestyle products, including leather goods, apparel, fashion accessories, home decor, jewelry, perfumes, and personalized gifting items.

3. What is the inspiration behind Cordobano?

Cordobano draws inspiration from the rich heritage of Cordoba, Spain, blending medieval Spanish charm, reminders of the Renaissance era, and the Moorish heritage into every creation.

Orders & Shipping

1. How long will it take to receive my order?

Shipping times vary depending on your location. Once your order is processed, you will receive an estimated delivery date along with tracking information.

2. Does Cordobano ship internationally?

Yes, Cordobano ships internationally. Additional shipping charges may apply depending on the destination.

3. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email that you can use to track your package.

Returns & Refunds

1. What is Cordobano's return policy?

Cordobano offers a [insert number] calendar days return policy. Items must be unused and in their original packaging to be eligible for return. For more details, please refer to our Returns & Refund Policy.

2. How do I initiate a return?

To initiate a return, please contact our customer service team with your order details. They will provide you with further instructions on how to proceed.

3. How long does it take to process a refund?

Refunds are typically processed within [insert number] business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

Product Care

1. How should I care for my Cordobano leather products?

We recommend gently wiping your leather products with a soft, damp cloth to remove any dirt or stains. Avoid exposing them to direct sunlight or harsh chemicals to preserve their quality.

2. Can I customize or personalize Cordobano products?

Yes, Cordobano offers personalized gifting options for select products. Please contact our customer service team for more information on customization options.

3. Are Cordobano products sustainable?

Cordobano is committed to sustainability and ethical practices. We strive to use responsibly sourced materials and environmentally friendly production methods whenever possible.

Contact Us

If you have any other questions or inquiries not addressed here, please don't hesitate to contact our customer service team. We're here to help!